12/12/2023 0 Comments Apple tv versions ethernet portIf your Apple TV can be updated, install the update and test again.Īpple TV unexpectedly disconnects from the Wi-Fi network or signal strength is weak or fluctuates If you can connect to the Internet using an Ethernet connection, verify that your Apple TV is using the latest software by choosing Settings > General > Software Update.Restart your Apple TV: Choose Settings > General > Restart.If after attempting the above steps, your Apple TV is still unable to connect to your Wi-Fi network: If you need to add the MAC address to the access list for the Wi-Fi router, the MAC address is listed as the Wi-Fi address in Settings > General > About.Verify that your Wi-Fi router is not using MAC address filtering or other security features that limit the number or types of devices that can connect to it.See Additional Information below for assistance. Note: Certain business and institutional Wi-Fi networks require special profiles to connect.Temporarily disable wireless encryption or security on the Wi-Fi router to rule out encryption issues.If you are using WEP security, consider using WPA or WPA2 instead.Note: Apple TV cannot connect to networks that contain high (extended) or double-byte characters (Unicode) characters (such as Japanese, Korean, and Chinese) in the name or password.Check the wireless security option of your Wi-Fi router.If you can see your Wi-Fi network, but you are unable to connect to it If your Apple TV can be updated, install the update and test again. If you can connect to the Internet using an Ethernet connection, verify that your Apple TV is using the latest software by choosing Settings > General > Software Update. Restart your Apple TV: Choose Settings > General > Restart. If after attempting the above steps, your Apple TV still cannot see any Wi-Fi networks and other devices are able to see and connect to your Wi-Fi network: If other devices cannot connect to your Wi-Fi network, contact your router manufacturer. Verify that other devices can see and connect to your Wi-Fi network.For third-party Wi-Fi routers, check the manufacturer’s website for details on updating your firmware. For an AirPort Base Station, refer to this article for information about firmware updates.Update your Wi-Fi router to the latest firmware. You can join a closed or private network by choosing Settings > General > Network > Wi-Fi > Other and entering the Wi-Fi network name, security, and password.If your Wi-Fi network is configured as closed or private, it will not broadcast the network name to Wi-Fi devices.Check for any obstructions and adjust the location of your router or Apple TV also check for sources of potential interference.If you can see other Wi-Fi networks, the issue may be isolated to your Wi-Fi network. If you’re unable to see your Wi-Fi networkĬhoose Settings > General > Network > Wi-Fi and check if you can see any Wi-Fi networks. If the above steps did not resolve your Wi-Fi issue, click the symptom below to display more detailed troubleshooting steps. If your Apple TV can be updated, install the update and then try the steps again. If possible, connect an Ethernet cable and verify your Internet connection. Try restarting your Wi-Fi router or modem by turning it off and then on again.Restart your Apple TV by choosing Settings > General > Restart.If your Wi-Fi network uses a password, make sure you are entering it correctly.Choose your Wi-Fi network from the list.Choose Settings > General > Network > Wi-Fi and press the center button on the remote to display nearby networks.Check your Wi-Fi network settings on Apple TV:.Make sure other devices (computers, iPhone, iPad, for example) are able to connect to the Wi-Fi network and access the Internet.Confirm that your Wi-Fi router and cable/DSL modem are connected to power and turned on.Ensure that Apple TV is within range of your Wi-Fi router or base station.If you discover that you aren’t connected to a network, the signal strength is low, or some of these settings are incorrect or blank, try the following steps: You can view or adjust these by choosing Settings > General > Network on Apple TV: You can resolve many Wi-Fi issues by checking your network connection settings. For information on enabling or configuring a Wi-Fi connection, see the User Guide for your product. Learn basic troubleshooting tips and techniques for Wi-Fi on your Apple TV (2nd and 3rd generation). Intermittent disconnects or connectivity issues When connecting to or using a Wi-Fi network with Apple TV, you may occasionally encounter the following issues:Ĭonnected to Wi-Fi network, but unable to access content
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